Jolene joined Bailey's Medical Equipment and Supplies in 2019 and immediately felt aligned with our mission to make a real difference in patients’ lives. In 2020, She transitioned into the role of Billing Manager, and in 2024, she was honored to step into her current position as Director of National Training. She is also a Certified Professional Biller, which has strengthened her ability to support both our team and our patients with expert knowledge and care.

Jolene's passion has always been centered on helping patients feel informed, supported, and genuinely cared for—especially during their most vulnerable moments. She is dedicated to empowering our team through education, consistency, and a commitment to service excellence. Together, we ensure every patient receives high-quality DME products delivered with compassion and reliability. At Baileys, we believe every patient deserves to feel seen—and she is proud to play a part in leading that mission forward.